FREQUENTLY ASKED QUESTIONS

Your Questions Answered

WHAT PRECAUTIONS ARE YOU TAKING FOR COVID-19?

On entering the office building you will be required to wear a face covering and use anti-bacterial hand sanitiser. Seating in the office is arranged 2 meters apart. After each session all hard surfaces will be cleaned. You will be required to contact me if you have symptoms and I will contact you immediately if I experience symptoms.

HOW LONG DO SESSIONS LAST?

Each session is 50 minutes.

WHAT ARE YOUR FEES?

Face-to-face sessions are £40. Online sessions via Zoom or Telephone sessions are £30.

WHAT HAPPENS IN THE FIRST SESSION?

You will be provided with an electronic copy of the contract in advance of the first session, so there is no need to let paperwork take up your session time. We will discuss any questions you have around the contract. Then we talk about what has been happening for you and what might be possible ways forward.

WHAT IF I AM NOT HAPPY?

If whatever reason you are unhappy, please let me know. I follow the COSCA complaints procedure which aims to resolve any issues you have in a timely manner.
The procedure can be viewed at:
http://www.cosca.org.uk/guidance-policies/complaints

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©2020 by Pause for Counselling. Images kindly provided by Robert McIntosh.